Troubleshooting
Communication Error Codes
If a Communication Error message displays on the head unit screen, please use
the chart below for descriptions on possible causes.
Error Code Possible Cause
101 The vehicle system’s internal Pair your smartphone with
clock has not been set
the head unit and sync your
contacts and allow
notifications or use the
Vehicle Settings menu on the
head unit or Multi-Function
Display to set the clock.
102 Unable to communicate with
SUBARU STARLINK ®
Connected Services
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be
restored.
103 SUBARU STARLINK ®
Connected Services is
unavailable
If possible, move the vehicle
to an area where the signal
strength may be better and
communication will be
restored or contact your
authorized Subaru dealer for
an inspection.
104 A communication issue
occurred at the vehicle
Check the network signal
strength and attempt
Enhanced Service
Appointment Scheduler
again later.
105 A communication issue
occurred with SUBARU
STARLINK ® Connected
Services
Please try Service
Appointment Scheduler
again later.
44
Solution