CUSTOMER ASSISTANCE (CONTD.)
MEDIATION/ARBITRATION PROGRAM
Occasionally, a customer concern may not be resolved through Subaru Canada, Inc.’s Consumer Experience Team. If after exhausting the
procedure outlined in this manual your concerns are not resolved to your satisfaction, you have another option.
Subaru Canada, Inc. participates in the Canadian Motor Vehicle Arbitration Program (CAMVAP). CAMVAP will advise you about how your
concern(s) may be reviewed and resolved by an independent third party through binding arbitration.
Your complete satisfaction is a high priority with Subaru Canada, Inc. and our dealers. Subaru’s participation in CAMVAP is one more step
in trying to achieve this goal. There is no charge for using CAMVAP and results are fast, fair and final as the award is binding on both you
and Subaru Canada, Inc.
CANADIAN MOTOR VEHICLE ARBITRATION PLAN (CAMVAP)
The Canadian Motor Vehicle Arbitration Plan is a program where disputes between consumers and vehicle manufacturers about alleged
manufacturing defects or implementation of the manufacturer’s warranty can be put before a neutral third party (arbitrator) for resolution.
CAMVAP is implemented in all provinces and territories. Consumers wishing to obtain further inf ܛX][ۈX