CUSTOMER ASSISTANCE
In the event that you have any questions or concerns regarding the performance or servicing of your Subaru, it is recommended that you
first contact your Subaru Dealer. If your concern cannot be adequately addressed by normal dealership procedures, we recommend you
take the following steps:
STEP ONE
Discuss the matter with a member of dealership management. If the Service, Parts or Sales Managers have already reviewed your
concerns, contact the General Manager or the Dealer Principal.
STEP TWO
If you require further assistance, contact the Dealer Service Manager and request that your concerns are reviewed and discussed with the
Subaru District After-Sales Manager responsible for your area.
STEP THREE
If your concerns are still not addressed to your satisfaction, contact our Consumer Experience Team with the following information:
a. Your name, address and telephone number
b. Year and model of vehicle
c. Vehicle Identification Number (VIN). Refer to your vehicle registration for this number. You may also refer to your Subaru Owner’s
Manual for the location of the VIN on your vehicle.
d. Purchase date of the vehicle
e. Present odometer reading
f. Your Dealer’s name and location
g. The nature of your concern and/or cause of dissatisfaction
You can reach the Customer Experience Team by:
Email:
Online:
Twitter:
Tel:
[email protected]
www.subaru.ca/contactus
@AskSubaruCanada
1-800-894-4212 (toll free)
Mail:
Subaru Canada, Inc.
560 Suffolk Court,
Mississauga, Ontario, L5R 4J7
The Consumer Experience Team, in cooperation with the Subaru District Manager responsible for your area will review the case and
determine if everything possible has been attempted to ensure your satisfaction.
16