08
02
STEERING CLEAR
OF THE AI HYPE
83%
77%OF TELECOMMUNICATIONS
A look at the market reveals just how quickly the AI wave of change is
approaching: many enterprises have at least moved beyond the initial
experimentation stage.
ENTERPRISES AND
OF MANUFACTURING COMPANIES
already use AI to automate business processes 1 . A common place to start is by
automating routines, or by deploying AI to improve inefficient processes, because
these are areas where quick wins can be expected.
SPOTLIGHT ON: TELECOMMUNICATIONS
AI initiatives in telecommunications have so far centered around two main
types of processes:
Advances in speech recognition: with error rates down to just 4.9% in
2017, 2 enterprises are now better able to deploy chatbots and thereby
automate customer service.
In networks, artificial intelligence can ensure that loads are distributed
intelligently and that demand predictions can be accommodated in
infrastructure planning.
The telecommunications sector is certainly engaging seriously with AI.
Deutsche Telekom’s annual report depicts a range of AI-based innovations,
including TINKA, the new digital assistant of Telekom Austria. 3 In France,
Orange employs 130 artificial intelligence specialists who do research on AI in
connected homes, personal assistants and cybersecurity applications. 4