[ Cover Story ] of the technology in action with TIG , MIG and STIG stainless steel welds . It ’ s an essential service because sometimes people don ’ t believe how well the weld cleaning technology works until they see it in action ! We will even pay to have them send us a piece of welded stainless steel , and then as they watch in realtime , we clean it and explain the entire process .” “ Virtual demonstrations will remain a valuable tool in the future because customers are short of time , and the TIG Brush is a technical product best explained by the manufacturer or a trained distributor partner . The distributor rep can join in the virtual end-user conversation if they like . This delivers very customer , process and product specific expertise in real time - making the business decisions process
“ When our units go into the field , they stay in the field , our reputation is built on their reliability . Our customers like this a lot .”
a lot easier . This format has been so successful that we even do virtual demonstrations at trade shows . We have an actual TIG Brush unit present so people can pick it up and feel it , but the demonstration is carried out live via Zoom with a huge screen , cameras , etc . The technology enables us to make that personal connection , to do more and be more , even as a smaller company .”
Rugged products , expert advice One of Ensitech ’ s key focuses has been on personalized customer service , and Zach is quick to explain how the company takes this to the next level . “ Service is the key factor in every customer relationship . Today anyone can copy a product , but they won ’ t have the quality , reputation , or expertise demanded by customers . This equipment is a key part of their industrial process , so downtime means losing money . When our customers purchase a TIG Brush , it ’ s not an impulse buy ; it ’ s a business decision to reduce production costs and make their lives safer and and easier .” Zach continues : “ We ’ ve been making this product for fifteen years and have
TIG Brush is a fast weld cleaning solution which is also safe for the operator , the environment , and the steel .
worked out all the kinks . Practically the entire machine is manufactured in-house in Australia , so we control the quality . It ’ s also the only product we make so it has to be good . “ Work environments are rough ; people don ’ t always take care of the equipment . That ’ s where the real depth of our service comes in . We ’ ve invested in a central USA Chicago location and have expert technicians on staff , ready to trouble shoot any issues and / or answer the most complex questions - in real time . Our repair shop can even deliver 24 hour turn around time if needed .”
Tailoring solutions to the customer “ Welders are increasingly hard to find , so if yours spends more time welding and less time cleaning , that ’ s a huge win . The TIG Brush fits into this time saving niche , explains Zach . For instance , some of our customers even employ a non-welder individual to focus on tasks like weld cleaning with the TIG brush instead of their much more expensive welder . These are the high level conversations our staff have with our customers every day . It ’ s not just about about selling a product , it ’ s about making sure our product delivers real value to the bottom line , every time . And if only physically doing is believing , we offer a Try Before You Buy program where the customer can try a TIG Brush in their facility for 3 days .”
Why Systems Fab & Machine use TIG Brush to replace pickling and grinding
As an AISC Certified Fabricator , Systems Fab & Machine have the experience and capabilities to handle all types of fabrication projects . Continual investments in their facility , technology , and team members , have enabled Systems Fab & Machine to grow significantly over the years . Their client list reads like a who ’ s who of commercial and industrial Fortune 500 companies . This growth has happened as the result of a long-standing commitment to high-end quality products and services . Systems Fab and Machine use a variety of MIG welding processes in their stainless production and a Roto-weld machine that utilizes MIG to drive pipe fabrication . Their customers require clean and passivated stainless welds with no discolouration . In the past , their finishing process was timeconsuming and laborious . They had been hand cleaning welds , using grinders and brushes , then using pickling paste or acid washing to passivate and protect the welds from corrosion . This process required a lot of time , PPE and environmental precautions . With labour costs and availability at a premium , Elizabeth Nations , Vice President and General Manager of Systems Fab and Machine , started looking for a faster and safer way to clean and passivate welds while maintaining their customers ’ high-quality standards . Elizabeth had seen a video for a TIG Brush on LinkedIn and was blown away by the process . Shortly after , they had some rust bloom that they needed to resolve . One of their vendors suggested TIG Brush . In Elizabeth ’ s words , “ it was as impressive in reality as it is in the video . The citrusbased cleaner resolved any environmental concerns , and the application is quick and simple . TIG Brush has allowed us to implement a quicker , more time-efficient , and environmentally friendly alternative to brush or grinder cleaning ”. “[ The system ] surpassed my expectations in ease of use and its capabilities to clean welds . The process cleans and passivates in one process , saving both time and money . The method of application and process to use mean any employee can complete the task . The end result is a stellar looking fabricated piece that meets our expectations and surpasses our customers expectations .” For more information on the TIG Brush weld cleaning and passivation system , please visit us at www . tigbrush . com or contact our Chicago office at 630-405-6440 .
Stainless Steel World Annual Procurement Report 2021 7