Zambia

Zambia ' s overall average rating has increased to 5.19, reflecting a positive shift in client satisfaction with service quality across the market. Four of the seven categories have seen an uptick in ratings, while the majority of categories remain in the Good range. Only two categories, Pricing( 4.00) and Technology( 4.00), experienced a decline, both falling by 33 basis points. Despite this decrease, respondents still view the pricing offered by providers as“ fair”. Client Service and Relationship Management remains steady at 5.67, unchanged from 2024. Clients express satisfaction with working with providers in Zambia, and Standard Chartered Bank in particular receives praise for its“ excellent service and very good reporting system”, with clients also noting how the SCB team are“ very helpful and knowledgeable in the markets they cover”. Account Management, Asset Safety, Asset Servicing, and Cash Management and FX all sit at 5.67, reflecting solid scores within the Good range. Each of these categories has seen a 33 basis point increase from 2024. Though client comments for these categories are limited, those that were provided highlight clients as " very satisfied " with the services offered by providers in Zambia. Interestingly, Cash Management and FX takes the top spot in client preferences, followed by Pricing. Overall, clients in the Zambian market are pleased with the service provided, citing " excellent service " and " great teams " as key factors contributing to their satisfaction.