Tanzania

When it comes to client preference in the Tanzanian market, Cash Management and FX takes the top spot, followed by Pricing and then Technology – an arrangement that stands out when compared to nearly every other market in this report. Cash Management and FX( 5.67) earns the joint highest score this year, sitting 20 basis points above the global category average. Alongside Cash Management & FX, Account Management, Asset Safety, and Asset Servicing all remain consistent at 5.67, unchanged from 2024. These represent the highest scores recorded for the Tanzanian market. Client Service & Relationship Management also holds steady at 5.33. One provider that stands out in this category is Standard Chartered Bank, with clients praising the " proactive and helpful " local team and expressing that they " enjoy working with SCB ". However, two categories saw a downward shift this year. Pricing dropped by 67 basis points, while Technology experienced a more significant decline of 100 basis points, falling to 4.00. Despite this, client comments indicate that respondents generally consider the pricing offered as " fair " and the systems provided as " very good ". Some clients however, note that there is room for improvement in the provider platforms. Overall, despite the declines in two categories, the majority of scores remain strong in the Good range, with most categories holding steady. The positive trend in 2025 may reflect a recovery from the significant downturn in ratings between 2023 and 2024, where every category experienced a decline. With all respondents rating the overall service provided by market providers as Above Average, clients appear satisfied with the Tanzanian market as a whole.