[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Slovenia
Slovenia |
2025 |
2024 |
Global |
Difference to Global |
RBI |
Account Management |
5.86 |
5.20 |
5.72 |
0.14 |
5.75 |
Asset Safety |
5.71 |
5.75 |
5.81 |
-0.10 |
5.50 |
Asset Servicing |
5.86 |
5.40 |
5.75 |
0.10 |
5.50 |
Cash Management and FX |
5.40 |
5.50 |
5.46 |
-0.06 |
4.67 |
Client Service and Relationship Management |
6.29 |
5.60 |
5.96 |
0.33 |
6.50 |
Pricing |
5.00 |
4.00 |
4.79 |
0.21 |
4.75 |
Technology |
5.57 |
5.25 |
5.08 |
0.49 |
5.25 |
Average |
5.67 |
5.24 |
5.51 |
0.16 |
5.42 |
Slovenia has recorded an increase in its overall average score this year to 5.67, up from 5.24 in 2024. This marks the highest score for the market since 2022, reflecting steady progress across multiple service categories. Beyond the overall improvement, several key areas have seen significant gains. Account Management and Asset Servicing have climbed to 5.86, rising from 5.20 and 5.40, respectively, while Client Service and Relationship Management surged by 69 basis points to 6.29. However, the most striking development comes in Pricing, which has gained 100 basis points to reach 5.00, up from 4.00 in 2024, making it the standout category of the year. While not every area saw improvement, there were no significant declines. Asset Safety( 5.71) and Cash Management and FX( 5.40) remained largely stable, shifting only slightly by 4 and 10 basis points, respectively. Interestingly, respondents indicate that Asset Safety is a key factor when evaluating providers.
Raiffeisen Bank International Raiffeisen Bank International has again performed strongly in Slovenia, with Client Service and Relationship Management standing out as its highestrated category at 6.50. Clients affirm that this category plays a very important part in their relationship with RBI. This score also sits 54 basis points above the global average, reinforcing RBI’ s strength in client engagement. With an overall service score of 5.42, RBI demonstrates consistent performance across a range of categories. Clients widely agree that RBI offers a high-value service, with all respondents rating the bank’ s overall service quality as either Outstanding or Above Average. Technology( 5.25) also outperforms the global average by 17 basis points, with RBI actively investing in enhancements. The bank has recently stated its intention to increase the use of AI tools in operational processes and client servicing, suggesting that this category could see further gains in the future. Account Management( 5.75) remains a strong area, sitting slightly above the global average and receiving positive feedback from clients who appreciate the good and long-term relationship they maintain with RBI. RBI continues to deliver robust results across the board, with all categories rated as either Satisfactory or Good by
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Asset Safety Account Management Client Service & Relationship Management Asset Servicing Pricing Cash Management and FX Technology Regulation and Compliance
respondents. Notably, 100 % of clients say they would recommend RBI to industry peers, with one commenting,“ We enjoy an excellent working relationship that I hope we can continue in the years ahead.” The overwhelmingly positive sentiment suggests that RBI’ s position in the Slovenian market remains strong.
Spring 2025 globalcustodian. com 73