[ S U R V E Y | A G E N T B A N K S I N F R O N T I E R M A R K E T S ]
Slovak Republic
Slovak Republic |
2025 |
2024 |
Global |
Difference to Global |
RBI |
Account Management |
5.50 |
5.00 |
5.72 |
-0.22 |
5.40 |
Asset Safety |
5.60 |
5.00 |
5.81 |
-0.21 |
5.50 |
Asset Servicing |
5.33 |
5.20 |
5.75 |
-0.42 |
5.20 |
Cash Management and FX |
4.67 |
5.00 |
5.46 |
-0.80 |
4.67 |
Client Service and Relationship Management |
6.33 |
5.40 |
5.96 |
0.37 |
6.40 |
Pricing |
4.33 |
4.20 |
4.79 |
-0.45 |
4.40 |
Technology |
4.83 |
5.25 |
5.08 |
-0.25 |
4.80 |
Average |
5.23 |
5.01 |
5.51 |
-0.28 |
5.20 |
The Slovak Republic has recorded an average overall score of 5.23 in 2025, reflecting an improvement from last year’ s 5.01. However, it remains below 2023’ s stronger 5.59 and significantly short of the 2021 peak of 6.05. One of the most notable gains this year is in Client Service and Relationship Management, which has surged 93 basis points to 6.33 from 5.40 in 2024. This category now ranks as the top priority for clients, underscoring the increasing emphasis on service quality. Beyond client service, other areas have also seen meaningful progress. Asset Safety has risen sharply to 5.60 from 5.00, while Account Management has improved to 5.50 from 5.00. However, not all categories have trended upward. Cash Management and FX declined to 4.67 from 5.00, a drop of 33 basis points, while Technology saw a 0.42-point decrease. Despite these declines, both categories remain within the Satisfactory range according to respondents. Meanwhile, Pricing continues to hold the lowest rating at 4.33. That said, it has seen a modest improvement from 4.20.
Raiffeisen Bank International Raiffeisen Bank International( RBI) maintains a strong position with an overall average score of 5.20. Clients speak highly of the provider, with one remarking,“ RBI provides a high-value service, replying to enquiries quickly and delivering solutions efficiently. Excellent customer service.” This sentiment is reflected in the high ratings for overall service quality, where clients consistently classify RBI as Above Average or Outstanding. Client Service and Relationship Management emerges as RBI’ s standout strength, scoring an impressive 6.40 – outperforming both the global and market averages by 44 and 7 basis points, respectively. Clients highlight RBI’ s ability to foster“ good and longterm relationships” and resolve issues swiftly as key factors driving this high score. In contrast, Cash Management and FX( 4.67) aligns with the market average. While Pricing remains in the Satisfactory range, client feedback suggests that RBI remains competitive, and pricing is not a major concern. Perhaps the most telling endorsement is evident through 100 % of clients stating that they would recommend RBI to their industry peers. As one
Client Preference 1st 2nd 3rd 4th 5th 6th 7th 8th
Client Service & Relationship Management Account Management Asset Safety Pricing Asset Servicing Cash Management and FX Technology Regulation and Compliance
respondent put it,“ We enjoy an excellent working relationship that I hope we can continue in the years ahead.”
72 Global Custodian Spring 2025