FUTUREFOCUS 2034 :
SHOWING UP FOR THE CUSTOMER
While 2034 may seem far in the future , Cox is working toward bold goals with a focused urgency . Launched in 2014 , FutureFocus 2034 represents our ambitious vision to grow , transform and diversify our businesses and foster innovation , while fulfilling our Purpose to build a better future for our employees , customers and communities .
“ FutureFocus 2034 provides a tangible framework for who we want to be as a company and the positive impact we want to make in the world ,” said Alex Taylor , chairman and CEO of Cox Enterprises . “ It ’ s a movement to become the very best version of ourselves . I can ’ t think of a more exciting time to be a Cox employee and take part in this incredible evolution .”
MAKING LIFE A LITTLE BRIGHTER
Showing up for customers means treating them with respect and helping them be successful . It ’ s about putting people first . We show up in the moments that matter with urgency and empathy , because people are the lifeblood of our business . It ’ s about serving our customers . Cox will always put people before profits : We want our customers to know we ’ re committed to helping them thrive .
And it ’ s about the ease of doing business with us . Every Cox product , service and interaction should be convenient for our customers . We provide intuitive and powerful solutions that make life a little brighter — and a lot less complicated . Here are just a few examples .
BRINGING OUR VISION TO LIFE
Cox is bringing our FutureFocus 2034 vision to life in three key areas . InSide Cox is highlighting how we bring each of these tenets to life , starting in this issue with our focus on customers .
EMPLOYEES We foster a company culture that listens to and acts on employee feedback ; rewards creativity and productivity ; embraces flexibility ; creates career mobility ; and empowers people to make smart , bold decisions across our businesses .
CUSTOMERS We show up for people with a readiness to serve and a strong desire to make it easier to do business with us .
COMMUNITIES We strive to make our communities more sustainable and prosperous through our businesses and engaged , connected employees .
14 SPRING 2022