UAB SPECIALTY PHARMACY SERVICES Frequently Asked Questions
WHEN SHOULD I CONTACT THE PHARMACY ? You should contact UAB Specialty Pharmacy Services if :
• You have questions about your medication
• You think you are having a side effect or allergic reaction . Please call 911 if the reaction appears serious or life-threatening
• Your address , telephone number , or insurance information has changed
• You have questions regarding the status of your prescription
• You have concerns regarding how to take your medication
• You want to check the status of your prescription
• You need to reschedule to change your delivery
• You would like additional information regarding your plan for therapy
• You suspect an error in shipping or dispensing has occurred
• You suspect the medication has been recalled by the FDA
You should also contact us with any other questions or concerns . Our staff is happy to assist you with your specialty pharmacy needs , including :
• Working with another specialty pharmacy to get your medications delivered
• Helping you get access to medications during an emergency or disaster
• Providing you with tools to manage your therapy , including educational materials and consumer advocacy support
HOW CAN I ACCESS CONSUMER ADVOCACY SERVICES ? For additional patient education or programs , you can go to our website , uabmedicine . org / specialtypharmacyservices and select the patient education button , which will allow you to select the condition that applies in your case .
WHAT SHOULD I DO IF I HAVE AN ADVERSE REACTION TO THE MEDICATION ? If you are experiencing an adverse drug reaction , an allergic reaction , or other problem , please contact your doctor or UAB Specialty Pharmacy Services as soon as possible . You should call 911 and have someone drive you to an emergency room if the reaction appears serious or life-threatening .
CAN I RETURN MY PRESCRIPTION ? Most prescription medicines cannot be returned to the pharmacy . If you suspect your medication is defective , please call UAB Specialty Pharmacy Services .
HOW DO I DISPOSE OF UNUSED MEDICATIONS ? For instructions on how to properly dispose of unused medications , please visit our website : uabmedicine . org / specialtypharmacyservices
A written version of these instructions can be provided upon request . You will be notified by a UAB Specialty Pharmacy Services employee if there is a recall on your medication and given instructions on what to do .
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