UAB SPECIALTY PHARMACY SERVICES Frequently Asked Questions
CAN I STILL GET ACCESS TO MY MEDICATIONS IF I DO NOT HAVE PRESCRIPTION INSURANCE ? Some pharmaceutical companies offer a medication assistance program . If available , we will research it and help you enroll .
DOES UAB SPECIALTY PHARMACY SERVICES HAVE ACCESS TO ALL SPECIALTY MEDICATIONS ? UAB Specialty Pharmacy Services has access to most specialty medications . In the event we do not have access to your particular medication , we will transfer your prescription to a pharmacy that does and have that pharmacy contact you . We will also make sure that your physician is aware and knows where your medication is being filled .
WHAT IF UAB SPECIALTY PHARMACY SERVICES IS OUT-OF-NETWORK WITH MY INSURANCE ? If your insurance company considers UAB Specialty Pharmacy an out-of-network pharmacy , an explanation of the medication cost will be provided at the time of dispensing or if requested by patient .
WILL MY INSURANCE COMPANY LET UAB SPECIALTY PHARMACY SERVICES DISPENSE THE DRUG ? UAB Specialty Pharmacy Services can dispense for most insurance companies . Occasionally , your insurance company will require the use of another pharmacy . In these instances , we will transfer your prescription and have the new pharmacy contact you . We will also make sure that your physician is aware and knows where your medication is coming from .
WILL YOU EVER SUBSTITUTE MY MEDICATION WITH ANOTHER DRUG ? From time to time it is necessary to substitute generic drugs for brand-name drugs . This could happen due to your insurance preferring that a generic be dispensed or to reduce your copay . If your provider requests a substitution in therapy , a member of our staff will contact you prior to shipping the medication to inform you of the substitution .
WILL UAB SPECIALTY PHARMACY SERVICES EVER CALL ME ? We will call you to :
• Confirm the initial status of your prescription and copay amount
• Set up the initial dispense and refills of your medication
We may also call to :
• Verify prescription insurance information
• Obtain documentation of your income to enroll you in a financial assistance program ( if necessary )
• Counsel you on the medication , if that wasn ’ t done during your physician appointment
• Tell you that a prescription has been transferred to another specialty pharmacy
• Notify you of any FDA recalls of your medication
PHARMACY uabmedicine . org / SpecialtyPharmacyServices
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