Business is about loving the people who do
Business with you and giving them more value than
They have any right to expect.
And guess what? If a new club opens up that shows it understands why it is in business – to add
value and delight its customers – I’ll be the first to show up. To me, business is about loving the people who
do business with you and giving them more value than they have any right to expect. Care for your client.
No… astonish them. And your success and sustainability will be guaranteed. Pretty simple idea. So few get
it.
44.
Lead Without Title
When I go into an organization to help develop and grow leaders, the client often asks me to help
employees understand what leadership is all about. Leadership has nothing to do with the title on your
business card or the size of your office. Leadership is not about how much money you make or the clothes
you wear. Leadership is a philosophy. It’s an attitude. It’s a state of mind. It’s a way of operating. And it’s
available to each one of us. No matter what you do within an organization. Robert Joss, dean of Stanford
Graduate School of Business, made the point splendidly when he observed: “By leadership I mean taking
complete responsibility for an organization’s well – being and growth, and changing it for the better. Real
leadership is not about prestige, power or status. It is about responsibility.” The invitation I offer to every
group of employees I work with: Lead without title.
Here’s an example. I spend a lot of my life on airplanes and traveling so I’m hard on my luggage.
The handle on my carry – on luggage broke after my tour of Russia (you have to put a visit to St.
Petersburg on your list of places to visit before you die). Anyway, I took the piece in to Evex, a dealer in