Eric the bellman showed me the workout facility and then the spa. Best hotel gym I’ve seen since
the Sanderson in London. And the room is awesome – art deco, impeccably clean and stylishly put
together. All very impressive. Stunning, actually – which is the standard I encourage you to aspire to.
In this “experience economy” we now live in
The customers must be taken on a journey from
Start to finish that makes them go “wow”.
Hotel Victor under – promised and then over – delivered. It had a chance to win me over, and
through well – trained staff, unique and superbly kept facilities and excellent amenities, it did. Now I’m
going back downstairs to try its food (everyone raves about its restaurant, where the chef has a spice rack
of 1000 spices that he uses in his cooking). I bet I’ll be wowed.
32.
Getting What You Want While
Loving What You Have
Some pundits encourage us to enjoy the moment and appreciate what we have, suggesting that constantly
striving for more is unhealthy and the primary source of our discontent. And other say that, as human
beings, we were built to push beyond our comfort zones each day and reach for something higher – to
become great. I’ve struggled a lot with this issue, as I articulate a personal philosophy that I will live my life
under. I think I’ve found the answer, a solution that feels right to me: It’s a balance, I’ve realized. I call it The
Mandela Balance.
Nelson Mandela, a man I greatly admire, once said: “After climbing a great hill, one finds that there
are many more hills to climb. I have taken a moment here to rest, to steal a view of the glorious vista that
surrounds me, to look back on the distance I have come. But I can only rest for a moment, for with freedom
comes responsibilities, and I dare not linger, for my long walk has not yet ended.”
To me, Nelson Mandela is suggesting that it truly is all about a balance. Enjoy the view from where
you are at. Savor how far you have come. Be grateful fro where you are along the journey that is your life.
Live in the moment. But also remember that with the gifts that reside within you comes great
responsibilities. I believe that every human being has a “duty to shine.” We must not rest on our past wins
and become complacent. We must walk out into this world – each day – and do our best to be of greater