Ask Emily
Dear Emily,
I’ve been having trouble with consistency. Some days, my team is fired up and it seems
like we’re on top of the world. Other days, I’m nagging everyone to engage and
connect. How can I fix this?
- Inconsistent on the Floor
Not hitting the target all
the time? Emily
addresses inconsistency
on the floor
Dear Inconsistent on the Floor,
Welcome to retail management! All kidding aside, there are a couple of things to look at
when you have inconsistency in your door.
The first thing to examine is the consistency of the SD role. Are all of the SD’s holding
the team to the same expectations? Are the selling skills better/worse when specific
managers are working? If you think this might be a root cause, try doing Associate
surveys on all of the SD’s and compare the results for a place to start coaching.
Remember to look for the common denominator amongst the Associates, too. One
person’s energy can bring down the rest of the team.
When you’re having one of those inconsistent days, instead of nagging, challenge
yourself to stand back and just watch your