MEMBERSHIP BENEFITS
Arvato CSI Program:
ACE gathers customer data at the point of business transaction / interaction, deploys a relevant survey to your customers in their preferred communication format, sends reminders, collates and analyses the customer feedback and within minutes, uploads the statistics and analysis to the ACE web portal, allowing you to draw important information via the user friendly dashboards and reporting features. Customers are surveyed daily via telephone, SMS and email. Arvato South Africa has developed the ACE System( Arvato Customer Experience) which allows for the combination of these traditional methods – giving the choice to the customer.
the satisfaction of various stakeholders( business units) in your own supply-chain, leading to the end customer. The feedback will quickly identify strengths and weaknesses in your own organization and provide leverage for your continuous improvement process. Arvato handles more than 300 million in- and outbound calls made each year. Customer surveys document the support-quality and the information-quality provided by our 20,000 employees. Our agents speak 30 languages and are located at over 60 locations worldwide − surely no company could have closer ties to its customers.
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