MEMBERSHIP BENEFITS
Arvato CSI Program :
ACE gathers customer data at the point of business transaction / interaction , deploys a relevant survey to your customers in their preferred communication format , sends reminders , collates and analyses the customer feedback and within minutes , uploads the statistics and analysis to the ACE web portal , allowing you to draw important information via the user friendly dashboards and reporting features . Customers are surveyed daily via telephone , SMS and email . Arvato South Africa has developed the ACE System ( Arvato Customer Experience ) which allows for the combination of these traditional methods – giving the choice to the customer .
the satisfaction of various stakeholders ( business units ) in your own supply-chain , leading to the end customer . The feedback will quickly identify strengths and weaknesses in your own organization and provide leverage for your continuous improvement process . Arvato handles more than 300 million in- and outbound calls made each year . Customer surveys document the support-quality and the information-quality provided by our 20,000 employees . Our agents speak 30 languages and are located at over 60 locations worldwide − surely no company could have closer ties to its customers .
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