Simply Elevate December 2014 | Page 26

or make sure you know just how long you’ve made them wait and that this is RIDICULOUS. None of this behavior helps anything. It just makes things worse. So I ask all of you this Holiday season to please remember these few simple facts while you are standing in that inevitable line: - The cashier in front of you has no power whatsoever. They do not make the rules. They are simply there to get a paycheck and pay their bills. Yelling or complaining at them will not help anything in any way. If you are that upset by whatever, calmly ask to speak to a manager. They are trained to deal with pleasant people such as yourself. But again remember, they do not make the rules in most cases either. We all just have to follow them. -All of these cashiers, associates, and even managers are only human. They get stressed, tired, frustrated, and annoyed too. Being trained in customer service I understand when you shop you expect a certain level of service and not getting it is less than pleasant. I have been plenty places where I have received horrible service. But I know bad days happen to everybody. Maybe the reason they are being rude is because they just got yelled at. Combat it all with a smile. It is about to be Christmas after all. 26 www.simplyelevate.com -And finally. Just be nice people. Don’t argue with someone trying to explain policies to you. Don’t insist you get something at a different price. Don’t huff and puff because you have to wait in line. Smile. Whistle while you wait. Remember the whole reason you are out shopping in the first place. I know from experience the difference a nice person makes in a busy day. Image courtesy of Footage Firm