Service à la Française International Brochure Programmation SERVICE A LA FRANCAISE_Mauritius | Page 19

AUDIT CRAFTS AND SERVICES BY A ''MEILLEUR OUVRIER DE FRANCE''
S
ome professions such as ''Maître d’Hôtel'', Chef
(gastronomy), Gouvernante, SPA, Sommelier,
Landscape Gardener are dedicated to conduct
audits in order to assess the quality of services of your
luxury establishments. These audits can be carried out
openly during service or by a ''mystery client''.
SAF audits will be structured around auditing criteria
to develop an assessment report which will integrate
the service assessment and recommendations leading to
a tailor-made training programme and regular auditing
for a ''mystery client''.
AUDIT BY A MYSTERY CLIENT « MEILLEUR OUVRIER DE FRANCE »
Y
ou can choose to have these audits conducted randomly
by a “Meilleur Ouvrier de France” who will act as a
"mystery client" on a random basis several times a year
in your hotel. This effective audit method will conclude in a
confidential audit report that will provide you with an objective
look of the audited service compared to the most luxurious
institutions in the world.
The know-how of a “Meilleur Ouvrier de France”
recognised as being the best of his craft cannot
be challenged, it is also what makes this SAF
audit interesting.
Training by ‘‘Meilleurs Ouvriers de France’’
ICE
SAF audits will be carried out by the “Meilleur Ouvrier
de France” who has an extensive knowledge and through
expertise in luxury hospitality and tourism industry. The
audit will take place during the daily operations or during
a specific period such as set-up during rush hours.
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