Service à la Française International Brochure Programmation SERVICE A LA FRANCAISE 2019 | Page 21

Master class ''Maître d'hôtel &
Arts de la table''
From 1st to 3rd April
''Luxury Hotel service, demonstration and table art''
From 4th to 6th September
''Luxury Hotel Service service, assess his service''
The ''Maître d'hôtel'' is a master in human relations. He participates in the
harmony between individuals in a society of which he must know all the
codes. His counter- mastery is to ensure the application of standards, and
be strict about what the product should be.
Objective of Master class
Consolidate and deepen the trainee’s knowledge to enable him/her:
• To improve the organisation of his work and that of his team,
• 
To master customer relationship,
• 
To master the finishing operations of the dishes and the service of the
wines and to better manage his teams.
Content
The training focuses around 4 modules that are gradually covered through
practical exercises and theoretical input.
• Activities prior to the service: prepare and conduct the briefing with the
kitchen team, prepare and conduct the briefing with the teams in the
room, supervision of the set-up and the table plan,
• 
The customer relationship: customer reception and individualisation
of the relationship, advise the customer and take the order, manage
claims,
• The course of the service: facilitate the fluidity and the quality of the
service in room, coordinate the activities between the room and the
kitchen and know how to regulate the orders,
• Specific service operations: cutting of meat, fish, lightning of flambé,
knowledge of the wine list, advising the customer, and serving the wine.
Duration
3-day Master class.
From 1 to 5 days immersion or halfday audit.
Kevin CHAMBENOIT
Meilleur Ouvrier de France
Maître d'hôtel & Arts de la
table
"Meilleur Ouvrier de France",
Catering
Manager
at
the
"Michelin" 3 star restaurant of
"Le Bristol Hotel", winner of the
1999 general craft competition,
under the patronage of Bernard
Loiseau, Kevin will come back in
2019 to carry on with his training
undertaken in 2018 to upgrade
the level of ''Maître d'Hôtel'' of the
island.