Service à la Française International Brochure Livret_Parcours vers l'excellence | Page 16

Question 6: What can be the added value for a group of 9 hotels 4* and 5*?
Our Journeys can be very important for a group of this size. You can take the
opportunity to strengthen your internal academy and stabilize your best staff
members in the long term. You can truly improve the quality of service if you
accompany your trainees in the practice of what they have learned or to transmit
what they learned (train the trainer). We believe that a trained person can lead
and grow between ten and twenty staff, depending on his position.
Question 7: I have a group of 15 hotels and I would like to set up the
exclusive formula for 1) Chef, 2) Florist and 3) Food and Beverages (F&B).
How to proceed?
We will establish a partnership, a calendar of classes where you will choose
the themes of classes and assign a hotel of your group that will become your
“Excellence Academy”. From SAF side, we will prepare the detailed classes’
programs with the “Meilleurs Ouvriers de France” trainers in compliance with
the business standards as well as the list of necessary products and materials
for the classes. Then, we will arrange for the local presence of the “Meilleurs
Ouvriers de France” according to the calendar and in the hotel where the
classes will take place (the Excellence Academy). After the first class, SAF will
deliver passports to the hotel group according to the list of participants.
Question 8: SAF is already established in the country. Can I send my staff
even though classes have already started?
Yes, at all times. However, you will need to sign a partnership with us by
specifying the number of passports you want to book, thus committing that your
firm will take all reasonable measures which will allow your staff to put into
practice their newly acquired skills between classes.
Question 9: Is it possible to adapt and customize the passports, to eliminate
some crafts and limit the duration of a passport to 1 year instead of 2 years?
The passports were established by the “Meilleurs Ouvriers de France” for a
number of classes and for a certain duration. The time between classes makes
it possible to practice. Duration is also important to stabilize your staff. However,
in the “exclusive” formula, you can adjust the length of the passports and thus
create an “accelerated” formula to a certain extend with the guidance of SAF.
Question 10: My group already has an Academy, how can the SAF courses
be used?
Our passport system is complementary to your Academy, for instance you can
thus engage the trainers of your academy in these courses or train your best
professionals (pastry chef, chef etc.). They will benefit from the expertise of
the “Meilleurs Ouvriers de France” and can then transmit it to your staff in their
quality of trainers and develop internal training or simply practice.