MARKETING
STREAMLINING ONLINE REVIEWS
Managing online reviews effectively requires a strategic approach . Here are some steps to streamline the process :
ENCOURAGE REVIEWS
After successful interactions , such as a smooth move-in process or prompt maintenance service , encourage residents to leave a review . Use automated systems to send review requests via email or text after significant interactions .
RESPOND PROMPTLY
Thank residents for positive feedback with a simple , " Thank you for your kind words !" Respond to negative reviews promptly and professionally , apologizing for any issues and offering solutions . This shows potential residents that you are responsive and care about their concerns .
MONITOR REGULARLY
Regularly check platforms like Google , Yelp , and ApartmentRatings . com for new reviews . Set up alerts to notify you of new reviews so you can respond quickly .
ANALYZE FEEDBACK
Look for recurring themes in reviews to identify areas for improvement . Use the feedback to make necessary changes and improve resident satisfaction .
MAXIMIZING YOUR GOOGLE BUSINESS PROFILE
Your Google Business Profile ( GBP ) is often the first impression potential residents have of your property . Here ’ s how to maximize its effectiveness :
Complete Your Profile
• Accurate Information : Ensure that all information , including your address , phone number , and hours of operation , is accurate and up-to-date .
• Business Description : Write a compelling description of your property , highlighting unique features and amenities .
• Use High-Quality Photos : Upload high-quality photos of your apartments , common areas , and amenities . According to Google , businesses with photos receive 42 % more requests for directions and 35 % more click-throughs to their websites .
• Regular Updates : Update your photos regularly to keep your profile fresh and engaging .
• Leverage Google Posts : Use Google Posts to share updates about promotions , community events , or important announcements . These posts appear directly in your Google Business Profile , increasing engagement .
• Utilize Reviews : Highlight positive reviews in your profile to build trust and credibility . Google provides a summary of reviews , which can be a powerful tool to showcase overall resident satisfaction .
• Enable Messaging : Enable messaging on your Google Business Profile to allow prospects to contact you directly with questions or inquiries .
MASTERING ONLINE REVIEWS FOR MULTIFAMILY PROPERTY SUCCESS
Streamlining online reviews and maximizing your Google Business Profile are essential strategies for multifamily properties to enhance their online presence and attract more residents .
For multifamily property managers looking to improve their online presence , these steps provide a solid foundation . Implement these strategies today and watch your property ’ s reputation and occupancy rates soar .
Ashley Tyndall is the Chief Relationship Officer at Criterion . B www . aamdhq . org SEPTEMBER 2024 TRENDS | 25