CREATING VALUE FOR STAKEHOLDERS
BUILDING QUALITY STAKEHOLDER RELATIONSHIPS Senwes ’ approach to stakeholder relationship management consists of meeting the various needs of all stakeholder groups , while prioritising actions and leveraging resources in such a manner as to ensure a long-term positive impact on the organisation .
THE NATURE OF OUR RELATIONSHIP
CLIENTS AND CUSTOMERS SHAREHOLDERS AND INVESTORS
Why is the relationship important to Senwes ? The relationship with clients and customers is the main reason for the company ’ s products and services . These relationships are also the main source of revenue .
Why is the relationship important to Senwes ? Shareholders are the principle providers of equity and therefore the owners of the company . In many instances the shareholders are also clients of the Senwes Group .
EMPLOYEES BUSINESS PARTNERS
Why is the relationship important to Senwes ? Skills development and engagement of employees determine Senwes ’ ability to deliver on its commitments , brand promise and overall strategy .
SUPPLIERS
Why is the relationship important to Senwes ? Senwes establishes relationships with various parties by means of joint ventures , subsidiaries and associates , to expand the group ’ s geographic footprint and to bring about critical mass and value synergies to aid in positioning the business for future growth and long-term sustainability .
Why is the relationship important to Senwes ? Relationships with suppliers affect the Senwes Group ’ s ability to cost-effectively provide products and services and have a direct impact on Senwes ’ competitiveness .
COMMUNITY
GOVERNMENT AND REGULATORS
Why is the relationship important to Senwes ? These relationships ensure that the company conducts business which complies with prevailing legislation and that Senwes reports to regulators and thus mitigates risks , thereby ensuring the sustainability of the Senwes Group .
Why is the relationship important to Senwes ? This relationship promotes the long-term sustainability of the group ’ s operating environment and strengthens the socio-economic context of the areas in which the group conducts business .
36 SENWES INTEGRATED REPORT 2021 RESILIENCE