• Member Certificate; and
• Benefit claim forms as required by Liberty; and
• Application for Benefits form on which the Principal Member nominated his / her Family and Extended Family Members;
• Original certified copy of the official death certificate.
• Original certified copy of the Deceased ID document.
• Original certified copy of the Principal Member ID document.
• Copy of recent bank statement.
The underwriter reserves the right to call for any other documentation to ensure that that claim is valid.
Waiting period:
Natural Death In the case of death due to natural causes, cover or any increase in cover has a waiting period of
• six months in the case of a Principal Member, his / her Family Members and Extended Family Members
• The waiting period specified above will also apply for Extended Family Members added after the inception of the policy.
Accidental Death No waiting period will apply for all lives insured under this Policy. The underwriter shall not be bound to settle any accidental death claim prior to receipt of the first monthly premium.
Suicide No claim will be recognised where an insured person dies by committing suicide within 2( two) years of the start or restarting date of the Policy.
Unpaid premiums:
The Debit Order will run on the date selected by the Principal Member. If the debit order is not honoured for any reason, two withdrawal runs will be done the next month. In the event of this second run being dishonoured, the policy will lapse. Liberty may, however, reinstate your cover on conditions which it may lay down from time to time.
Additional Services:
Additional services offered when Funeral Benefits are selected include:
• Assistance in obtaining death certificates
• Assistance with referrals for autopsy or pathology
• Consideration of religious customs
• Recommendation of undertaker or mortuaries
• Death-related legal assistance
• Bereavement and trauma counselling
• Claim administration assistance
• A 24-hour client and claims assistance service
• Discounted tombstone and funeral related services when choosing either Doves or Avbob funeral parlours. These call centre services are intended to simplify and support a member’ s family in their time of loss. The services are available 24 hours a day; 7 days a week. 24-7 Call Centre for the family 0861 02 04 07( within South Africa) OR + 27 11 267 3933( outside South Africa).