• Member Certificate ; and
• Benefit claim forms as required by Liberty ; and
• Application for Benefits form on which the Principal Member nominated his / her Family and Extended Family Members ;
• Original certified copy of the official death certificate .
• Original certified copy of the Deceased ID document .
• Original certified copy of the Principal Member ID document .
• Copy of recent bank statement .
The underwriter reserves the right to call for any other documentation to ensure that that claim is valid .
Waiting period :
Natural Death In the case of death due to natural causes , cover or any increase in cover has a waiting period of
• six months in the case of a Principal Member , his / her Family Members and Extended Family Members
• The waiting period specified above will also apply for Extended Family Members added after the inception of the policy .
Accidental Death No waiting period will apply for all lives insured under this Policy . The underwriter shall not be bound to settle any accidental death claim prior to receipt of the first monthly premium .
Suicide No claim will be recognised where an insured person dies by committing suicide within 2 ( two ) years of the start or restarting date of the Policy .
Unpaid premiums :
The Debit Order will run on the date selected by the Principal Member . If the debit order is not honoured for any reason , two withdrawal runs will be done the next month . In the event of this second run being dishonoured , the policy will lapse . Liberty may , however , reinstate your cover on conditions which it may lay down from time to time .
Additional Services :
Additional services offered when Funeral Benefits are selected include :
• Assistance in obtaining death certificates
• Assistance with referrals for autopsy or pathology
• Consideration of religious customs
• Recommendation of undertaker or mortuaries
• Death-related legal assistance
• Bereavement and trauma counselling
• Claim administration assistance
• A 24-hour client and claims assistance service
• Discounted tombstone and funeral related services when choosing either Doves or Avbob funeral parlours . These call centre services are intended to simplify and support a member ’ s family in their time of loss . The services are available 24 hours a day ; 7 days a week . 24-7 Call Centre for the family 0861 02 04 07 ( within South Africa ) OR + 27 11 267 3933 ( outside South Africa ).