“ It is an important landmark also in our aspirations to continuously develop and offer the latest and top quality passenger transport service in the Baltic Sea region , despite the challenges of the last few years ,” he says .
Looking forward , the CEO believes people will continue to travel across the Baltic Sea , but their needs and demands regarding the travel and its quality are changing and developing .
“ Our job with every new vessel is to understand and even anticipate , where possible , these changing needs and requirements and to give customers what they need . And a little bit more .”
PANDEMIC PACKS A MEAN PUNCH
The global COVID-19 pandemic has had a huge impact on the cruise business . Nõgene comments that it is not exactly news that the company has lost both customers and revenue .
“ Our ships have been suspended from operations on and off , we have had to demonstrate extreme levels of flexibility , speed and adaptability due to travel restrictions and different rules by our home markets ’ governments and authorities throughout the last 21 months ,” he says .
“ It has all been tough , but the toughest part of the whole pandemic has been the impact on our people with lay-offs , redundancies and constantly changing environments and demands ,” he says .
“ I take my hat off to every single member of Tallink Grupp ’ s staff who have demonstrated commitment , dedication and loyalty during this extremely dif-
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