Retail - selling a product in different areads
KPI - key perfomance indicator
Incentive - these are put in place to ensure team meet KPI's
Bricks and Clicks - bricks is a shop, clicks is online
Bricks and Mortar - physical store
Hard and Soft Skills - you can gain a qualification in hard skills, soft skills are to do with personality
Multi-Channel Retailing - different ways to shop with a brand (eg. online, apps etc.)
Omni-Channel Retailing - using one method to shop with a brand
Skills - ability to do something
Attributes - personality traits
Stakeholder - someone who is interested in a brand
Click and Collect - order online, collect in-store
Subscription - paying monthly to recieve a product delivered to your door every month
Gross Domestic Product (GDP) - monetary value of all goods and services
Gross Value Added (GVA) - measure of the value of goods and services produced
PESTLE - political, economic, social, technological, legal and enviromental factors in consumerism
Classification- a catagory something can be put into
Turnover - how much a brand make per year through sales
RRP - reccommended retail price