INTRODUCTION
San Francisco continues to uphold its long-standing commitment to sanctuary city policies , cultural diversity , and welcoming values . Equitable access to information and public services is fundamental to building an inclusive city , strengthening public safety , and driving economic growth . This year ' s Language Access Compliance Summary Report demonstrates our ongoing dedication to providing multilingual services and information , even as we navigate evolving challenges and opportunities .
San Francisco ’ s diversity of cultures and languages is one of our greatest strengths . Our diversity fosters innovation , enriches perspectives , and creates resilient communities . One in three of our residents is an immigrant , and about 42 % of our population over the age of five speaks a language other than English at home . To meet the needs of all residents , public services must recognize and address language diversity . Providing information and services in multiple languages is essential to breaking down barriers to civic engagement , economic participation , and access to vital resources .
As the Office of Civic Engagement and Immigrant Affairs ( OCEIA ), we oversee the City ’ s compliance with the Language Access Ordinance ( LAO ). OCEIA strives to advance language justice by providing technical assistance to City departments , coordinating trainings , investigating LAO complaints , and building community education and knowledge through deep partnerships with community-based organizations . Together with City departments , the Immigrant Rights Commission , and community partners , we work to ensure that every San Franciscan can access the resources they need to contribute and thrive .
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