Department Compliance Reporting Process
Department Compliance Reporting Process
Every public-facing City department must engage in language access activities throughout the year in order to be in compliance with the Language Access Ordinance ( LAO ).
Summer : Language access liaisons attend the annual LAO compliance training .
By September 1 : The digital compliance report submission form is available .
By October 1 : Departments must submit their compliance information online .
By February 1 : OCEIA publishes the Language Access Compliance Summary Report .
By October 1 , City departments are required to submit their data on the language access services they provided to Limited English Proficient ( LEP ) community members over the past fiscal year along with other key information .
Some of the reporting questions include : Does the City department have a language access policy ? What is the number of bilingual staff employed by the Department ?
What is the number of bilingual staff certified by the Department of Human Resources ( DHR )?
How many translated materials has the Department completed in the past year ?
How many phone and in-person interactions has the Department conducted with Limited English Proficient ( LEP ) clients in the past year ?
How much did the Department spend on language access services in the past year ?
7