San Francisco Language Access Ordinance Compliance Summary Report 2024 2024 LAO Compliance Summary report | Page 7

Jorge Rivas , Jr . Executive Director
year This ' s report Language is dedicated Access Compliance to the many Summary diverse immigrant Report , with communities 100 % of required that call departments San Francisco reporting home , and we note the languages that budgeting that shifts they speak and planning . for language services can impact access to vital information and services for Limited The annual English Language Proficient Access ( LEP ) communities Compliance . Summary Report evaluates Citywide compliance and progress with the San Francisco Language We also recognize that investing in staff training is crucial , and empowering Access Ordinance ( LAO ). As required by the LAO , the annual report our existing City staff with linguistic proficiency can enhance our ability to is submitted to the San Francisco Board of Supervisors and the San reach and serve diverse communities . In addition , centering the community Francisco Immigrant Rights Commission by February 1 of each year . and continuing to engage with residents and community-based organizations
This year ’ s report is key covers to understanding
Fiscal Year the
2021-2022 needs of LEP
( July communities
1 , 2021 , and
to ensuring
June 30 , that 2022
City ). outreach programs are successful in serving all San
Franciscans . In addition to overseeing compliance , the Office of Civic
As Engagement financial constraints and Immigrant tighten Affairs , the ( pressure OCEIA ) assists to streamline City departments and create efficiencies to better meet may the inadvertently language needs have of negative San Francisco impacts ’ s Limited on non-English speakers Proficient . As ( a LEP City ) , residents we must be and even workers more intentional . These and services strategic include when budgeting trainings , and tools planning , resources for
, service and technical delivery , assistance especially to to increase our most vulnerable capacity
. and This provisioning may include exploring for language innovative access strategies . On a limited for optimizing
basis , language services , such as leveraging emerging technology , and deepening OCEIA ’ s Language Access Unit also provides language assistance collaborative partnerships with community-based organizations and during public meetings to support the San Francisco Board of language services providers . Supervisors and Immigrant Rights Commission .
Providing public services in multiple languages in San Francisco is not just a matter In residents of cultural and sensitivity workers ; it . is These a strategic services imperative include . As trainings the City , grapples tools , with resources the challenges , and technical of budget assistance constraints , to our increase commitment capacity to linguistic and diversity provisioning a catalyst for language for our success access . . On a limited basis , OCEIA ’ s Language Access Unit also provides language assistance during By overcoming language barriers , we can unlock the full potential of public meetings to support the San Francisco Board of Supervisors every resident , contributing to a more resilient , inclusive , and thriving San and Immigrant Rights Commission . Francisco .

Jorge Rivas , Jr . Executive Director

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