Applications or forms to participate in a Department ’ s program or activity , receive its benefits or services , or file a complaint ;
Written notices
Written tests
Notices of rights to , determination of eligibility for , award of , denial of , loss of , or decreases in benefits or services , including the right to appeal any Department ’ s decision ;
Materials explaining a Department ’ s services or programs , including publicly-posted documents ; or
Other written documents related to direct services to the public that could impact the community or an individual seeking services from or participating in a program of a
WHAT IS VITAL INFORMATION ?
As defined by LAO Section 91.5 , “ Translation of Materials and Signage ,” vital information includes :
Applications or forms to participate in a Department ’ s program or activity , receive its benefits or services , or file a complaint ;
Written notices
Written tests
Notices of rights to , determination of eligibility for , award of , denial of , loss of , or decreases in benefits or services , including the right to appeal any Department ’ s decision ;
that do not assess English language competency , but test competency for a particular license or skill for which knowledge of written English is not required ;
advising Limited English Speaking Persons of free language assistance ;
Materials explaining a Department ’ s services or programs , including publicly-posted documents ; or
Other written documents related to direct services to the public that could impact the community or an individual seeking services from or participating in a program of a
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Department .
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San Francisco Administrative Code , Sec . 91.5 .
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