Overall Quality of Customer Service FY 2022-2023
Overall Quality of Customer Service FY 2022-2023
In addition to language services , the survey asked respondents to evaluate the quality of the City department ’ s customer service . When rating the overall quality of customer service received , approximately 41.67 % of respondents rated their interactions with City departments as positive or very positive , 18.33 % of respondents as fair / neutral , and 40 % of respondents gave negative or very negative ratings . Spanish-speaking respondents rated the City ’ s customer service highest with 44.83 % positive sentiment , 44.83 % negative sentiment , and 10.34 % neutral sentiment from survey participants . Tigrinya-speaking respondents gave the City ’ s customer service the lowest ratings with 29.41 % positive sentiment , 52.94 % negative sentiment , and 17.65 % neutral sentiment .
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