Wait Time for Bilingual Employee or Interpreter FY 2022-2023
Quality of Language Services FY 2022-2023
When asked to measure the approximate wait time to speak to a bilingual employee or interpreter , approximately 46.67 % of respondents indicated that their wait time was between 0-10 minutes , 21.67 % of respondents reported that their wait time was between 10-20 minutes , and 31.76 % of respondents said they never spoke to a bilingual employee or interpreter in their preferred language . No respondents indicated that their wait times were 20-30 minutes or more than 30 minutes .
When asked to rate the overall quality of language services received , approximately 38.33 % of respondents rated their interactions with City departments as positive or very positive , 15 % of respondents as fair / neutral , and 46.67 % of respondents gave negative or very negative ratings . The Spanish language responses rated the highest of all surveyed languages with 40 % positive sentiment , 46.67 % negative sentiment , and 13.33 % neutral sentiment from survey participants . The Tigrinya language responses rated the lowest of all surveyed languages , with 29.41 % positive sentiment , 52.94 % negative sentiment , and 17.65 % neutral sentiment from survey respondents .
40