San Francisco Language Access Ordinance Compliance Summary Report 2024 2024 LAO Compliance Summary report | Page 35

Introduction
Language Access Community Grantee Activities

LANGUAGE ACCESS COMMUNITY GRANTS

Introduction
Since 2012 , OCEIA has funded the Language Access Community Grants program as part of a strategic effort to partner with community-based organizations in order to advance language access rights . The grant program seeks to expand community knowledge and participation in Citywide efforts to improve language services .
Participating San Francisco organizations lead initiatives that increase local capacity to meet the language access needs of underserved immigrant communities in San Francisco . The organizations focus on three areas : Building community-based language access leadership through outreach and education ; Working collaboratively to assess , evaluate , and document language access needs in the community and partnering with City departments that communicate with and deliver services to residents who speak languages other than English ; and Building capacity to deliver communitybased interpretation and translation services .
Grantees must demonstrate cultural and linguistic competence , a history of assisting and serving San Francisco communities , extensive knowledge of neighborhood services , issues and resources , and credibility and capacity to reach members of underserved Limited English Proficient ( LEP ) communities .
Language Access Community Grantee Activities
During Fiscal Year ( FY ) 2022-2023 , the language access community grantees educated a total of 8,705 individuals about their language rights . They distributed more than 7,363 educational written materials and organized a total of 155 events and workshops about language access . Grantees received 52 language access-related complaints about City departments for inadequate language services . In addition to their funded outreach programs , many organizations provided interpretation while helping people navigate services and programs .
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