San Francisco Language Access Ordinance Compliance Summary Report 2024 2024 LAO Compliance Summary report | Page 21

Total LEP Client Interactions by Language
Breaking down total interactions during FY 2022-2023 by individual language percentages , Spanish ( 49.24 %) and Cantonese ( 38.98 %) represent the majority of LEP client interactions , followed by Mandarin ( 3.31 %), Vietnamese ( 2.50 %), other languages ( 2.05 %), Russian ( 2.03 %), and Filipino ( 1.89 %).

Translated Materials

This data measure refers to the number of written materials that Departments translated during FY 2022-2023 . As part of the compliance reporting process , Departments are asked to list the total number of materials translated and upload a record listing each translated document , the languages into which it has been translated , and the name of the person ( s ) who reviewed each translation for accuracy and appropriateness .
Translation reviewers can be bilingual staff members or employees who obtain quality checks from external individuals , such as translation vendors or bilingual staff from community-based organizations whose clients receive services from the Department . Translation reviews should focus on assessing a document ’ s readability , meaning , and grammar .
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