FINDINGS
Introduction
This is the fourth Language Access Compliance Summary Report to cover the COVID-19 pandemic and includes the final eight months of the City ’ s public health emergency declaration , which ended on February 28 , 2023 . City departments continued adjusting their operational norms during this period . OCEIA utilized updated data analysis methods when preparing compliance data for this year ’ s report .
Several metrics show signs of rebound , such as the numbers of total Limited English Proficient ( LEP ) client interactions , translated materials , and in-person interpretations . The gap between bilingual City employees and certified bilingual City employees also has narrowed .
Categories that saw declining metrics included telephonic interpretations , which have fallen since Fiscal Year ( FY ) 2019- 2020 , and language services budgets , which have experienced wide fluctuations since FY 2019-2020 .
DEPARTMENT COMPLIANCE
5 3
Departments required to file reports
5 3
Departments filed reports
6 1
Departments attended OCEIA ’ s LAO training
5 0
Departments have a written LAO policy
15