meet our
TRAINING
Deparment
Every call center training department is a crucial part in the puzzle of increasing customer expectations. Our goal is to improve performance management and implement the best training practices in the call center industry as key to keeping your customers happy. As Vince Lombardi once said“ The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand”, we’ re determined to be the best at any task.
Nelson Ivanoff Oller
Training Manager SECA
Born on July 14th, 1980 in Santo Domingo, Dominican Republic. Since a young age, he has always been in love with technology, combined with a unquenchable desire to help others; this mix attracted him to the high tech contact center business since 2006.
He has been a very active contributor to the business, always driven by his passion to assist, restless pursue of excellence and with a result oriented mindset. He joined the Alorica’ s All Star Team in 2011. He has occupied multiple roles and contributed to the launch of multiple lines of business units within Alorica.
Currently, Nelson is the Training and Content Manager for the Samsung Account in Kennedy site.
His favorite quote is: Fear can hold you prisoner... hope can set you free " Stephen King. The Shawshank Redemption.
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