Sage 100 Contractor Product Book Sage 100 Contractor Product Book | Page 19

Service manager
To keep service operations moving, Bob used to rely on many scribbled
sticky notes that he would place all over his desk and computer. Vital
information remained in his head.
Now, when he looks back on the way he
used to get things done, Bob isn’t sure
how he kept track of it all. Or what would
have happened if he couldn’t be there.
One place for all the details
Since the company began using Sage
100 Contractor Service Management,
Bob has successfully ditched the sticky
note system. It was an easy transition,
and the screens are intuitive. He’s
seen efficiency rise in dispatching,
performance, and billing. He has also
improved service by assigning the right
technician to the right job at the right
time. And Bob can see current inventory
levels and keep them up to date as the
service work is performed, eliminating
any overbuying the company used to do.

Starting with Sage 100 Contractor
dispatch board, Bob schedules work
orders when the calls come in, moves
work orders when a change is required,
builds preventative maintenance into the
schedule, and easily finds the technician
closest to address an emergency call.
From the same dispatch board, Bob
is able to email work order details to
the technicians for their entire day or
as the service requests come in to give
field technicians more ??????????????)????????????? ??????????? ?????????)????????????????????????????????)????????????????????????????????)????????????????????????()???????????????????????????)???????????????????????????????????)?????????????????????????????? ??)?????????????????????????????????????????)??????????????????????????????????)???????????????????????)M?????????????????????????)?????????????????????????????)??????????????????????????????)???????????????????????????????)??????????????????????????????)????????????????????????????????)Q??????5?????????????????????)??????????????????????????????)??????????????????????????????????)??????%?????????????????????????????)???????????????????????????)????????()1???????????????M??????
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