SA Affordable Housing November / December 2021 - Page 13

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FINANCE MATTERS
NHFC
THE HIGH-LEVEL SCHEMATIC DIAGRAM OF THE CRM SYSTEM
At a high level , the diagram above depicts how FLISP clients will interface with the system via a FLISP portal . Once an application has been checked for quality control , it will enter into the system for processing , with automated updates to clients sent via SMS or email at each processing milestone up to the payment stage .
TRAINING ON ENHANCED CRM SYSTEM OF FLISP ORIGINATION PARTNERS
The training of origination partners on how to use the system has been initiated and it is ongoing . Key business partners such as banks , developers , estate agents , intermediaries ,
including bond originators have undergone training on the portal system to enable them to submit FLISP applications via the system portal when it goes live .
CONCLUSION
The planning of the public launch of the enhanced CRM system is at an advanced stage and it is intended that this public launch will raise awareness of the System to all users so that they can begin to enjoy a positive experience in their engagement with the FLISP application and payment processes .
Finally , the NHFC and DHS are jointly working on intensifying the marketing of FLISP at a national scale ; and the NHFC expects the system to enable them to manage the expected increased volumes .

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www . saaffordablehousing . co . za NOVEMBER - DECEMBER 2021 11