Rockville Rec Guide - Fall 2016 Winter 2017 | Page 75

• Thursday, Dec. 1 for all (Nov. 29 for swim and senior center members), 8:30 a.m. by mail, fax, walk-in and online. Registration Deadlines: • The registration deadline for all activities is two weeks prior to the start of the class unless otherwise noted. • Programs may be canceled if registration is insufficient. If a program is canceled, we will contact you. You may then select an alternate program, request a credit or a refund. • Late registrations will be accepted if space is available. Registration Form and Payment: • Complete the registration form. You may combine recreation activity fees in one check, made payable to the City of Rockville. Note: $35 returned check charge. • Visa and MasterCard also are accepted for payment. Credits and Refunds: Transfers: • Requests are subject to availability. Requests must be in writing. Registrations cannot be transferred from one registrant to another due to wait lists. Note: $25 fee is assessed for child care programs. Most convenient method. 7 days a week. 1. Online: • www.rockvillemd.gov/recreation click on Rock Enroll Registration under "Quick Links" 2. Fax to: • Rockville City Hall - 240-314-8659 • Rockville Swim and Fitness Center - 240-314-8759 • Rockville Senior Center - 240-314-8809 • Croydon Creek Nature Center - 240-314-8779 • Lincoln Park Com. Center - 240-314-8789 • Thomas Farm Com. Center - 240-314-8849 • Twinbrook Com. Rec. Center - 240-314-8839 3. Mail to: • Rockville City Hall, Dept. of Rec. and Parks 111 Maryland Avenue 20850 • Rockville Swim and Fitness Center 355 Martins Lane 20850 • Rockville Senior Center 1150 Carnation Drive 20850 • Croydon Creek Nature Center 852 Avery Road 20851 • Lincoln Park Community Center 357 Frederick Avenue 20850 • Thomas Farm Community Center 700 Fallsgrove Drive 20850 • Twinbrook Community Recreation Center 12920 Twinbrook Parkway 20851 4. Walk-In: • All locations listed above accept walk-ins. Hours vary by facility. Call in advance to avoid unnecessary trips. Use your smart phone for quick access to our website. www.rockvillemd.gov/recreation | Page 75 • If staff cancels a class, refunds will automatically be issued. • Our programs require advanced planning and purchase of supplies to provide a quality experience, therefore requests for a refund or credit must be submitted in writing to the program supervisor at least seven days in advance of the start of the program. Less than seven days prior to the start of a program, requests for a refund or credit will be considered if accompanied by proper medical or other requested documentation. Proration and administrative fees apply. • The following administrative fees are charged for issuing a refund or credit: programs/classes $15; summer playgrounds $25; childcare $50; senior programs $10; sports teams $100; individual sports participants $10; swim $10; teens $10. A credit will be applied to your City of Rockville account for registrations under $20 (exceptions: nature, senior, swim and teen programs). • We are committed to providing quality programs and facilities. If you are unhappy with our services, please contact us. We will suggest another program to try, or if you prefer, will give you a full credit or refund your money. That’s our “Customer Satisfaction Guarantee.” 2016 Registration Information Registration Begins: