WELCOME FROM ARMA
Welcome
W
elcome to the 2018 Summit edition of RM
Magazine
It is an absolute delight to share this issue with you,
which features some incredible content from our
much-valued partners who all share extremely
useful insights.
It is also my pleasure to feature some wonderful
leaders in revenue management, Scott Nicholas,
Director of Revenue – Grand Hyatt Melbourne
and Roma Patel, National Reservations and Yield
Manager – Sudima Hotels and Resorts. Both Scott
and Roma were recognised in 2018 as Revenue
Management Award winners.
In addition, I am grateful to have the support of
leading industry experts in revenue management and
business contribute their time and knowledge at this
year’s Summit and include Andrea Staines, Adam
Schwab, Mark Bunting and Jason Carley – be sure to
check out the BIO’s and interesting entrepreneurial
stories in this issue!
ARMA has had exceptional growth in 2018 as
we continue to support industry with up-skilling
in the discipline of RM. Our goal is to provide
a consistent base-level of education through our
online foundations program – Think-Change-
Grow ® supported by ARMA trainers and to provide
educational pathways for employers in this critical
discipline. The – Think-Change-Grow ® program –
the first of its kind for industry – has been available
for over four years, is interactive engaging learning
supported 7 days a week by revenue management
specialists and designed to appeal to all sectors of our
diverse accommodation industry.
ARMA is the preferred supplier of revenue
management education for the Accommodation
Association of Australia , Tourism Industry Aotearoa
whose members receive educational benefits to up-
skill and get certified and our programs are endorsed
by Tourism Accommodation Australia (TAA).
In 2018 ARMA also introduced our independent
face to face workshop adapted as an online “Virtual”
workshop to meet the needs of industry and offer
more targeted specialised learning support.
The ARMA office has been a buzz with energy as
we finalised the agenda for your 2018 APAC Revenue
Management Summit. With bookings well ahead of
traditional industry lead times, early signs indicated
this year’s Summit would grow and it has!
Both the 2016 & 2017
Summit delivered tangible
revenue outcomes for many
attendees and partners post
the event with a strong
focus on education and
profit results. The 2018
Summit is themed “Unite & Prosper”.
The 2018 Summit is guaranteed to be packed with
value, knowledge and targeted networking. We are
delighted to have the continued support of the AAoA,
TIA, CCIA NSW and TAA, our media partners HM
and ResortNews and this event would not be possible
without all of our exceptional partners especially our
platinum partners IDeaS Revenue Solutions, Sabre,
Expedia and STAAH.
I am absolutely thrilled by the amount of support
the Summit has attracted from all our partners –
thank you, this support greatly assists ARMA in
making this education-focused niche event come to
life. ARMA firmly believes that providing an annual
RM discussion platform accessible and relevant to
all sectors of industry is crucial for our survival and
progression in this space.
This issue also features the line-up of nominees at
this year’s HM Awards held for the first time at the
ICC in Sydney. There is some incredible talent in this
year’s list of finalists for the Revenue Management
Associate Award, and ARMA is proud to continue its
support for this award. Good luck to all the finalists!
Today, there are many organisations that value
the skill set of our revenue managers. ARMA is
passionate about ensuring succession planning for this
critical role is high on industry’s agenda.
I’d also like to take this opportunity to thank
our ever expanding ARMA community of trained
professionals and RM-focused organisations that are
already providing quality, independent RM education
for their people and clients supported by ARMA.
ARMA has a lot more education initiatives planned
for 2018/2019, so stay tuned and as always thank you
for your support.
Warm regards
Melissa Kalan
Founding Director
Australian Revenue Management Association – ARMA
Better Revenue I Better Industry I APAC I www.revenuemanagement.com.au
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