LOOKING AHEAD
workplace . Although marijuana remains illegal at the federal level , many states have begun legalizing the substance . Presently , 38 states and the District of Columbia ( D . C .) have legalized some form of marijuana . Moreover , recreational marijuana is legal in 19 states and D . C .
Such evolving legislation has created numerous challenges for businesses across industry lines — especially regarding EPL exposures . For instance , some states have enacted statutes that restrict employers ’ abilities to conduct drug tests for marijuana while others have introduced laws prohibiting employers from refusing to hire or taking adverse action against workers who use the substance recreationally while off-duty . As this regulatory landscape continues to shift , businesses that fail to maintain compliance could face an increase in EPL claims .
CHANGES IN THE AGRICULTURE INDUSTRY
It ’ s no secret that running a farm involves a lot of risks and uncertainties , but there is a positive outlook .
A farm bill is a package of legislation that is passed once every five years and has a tremendous impact on farming livelihoods , how food is grown , and what kinds of foods are grown . It sets the stage for our food and farm systems , covering programs ranging from crop insurance for farmers to healthy food access for low-income families , from beginning-farmer training to support for sustainable farming practices . This legislation sets up budgetary outlays for the next five years to solidify crop insurance as the most important means for farmers to manage risk related to production and price . In 2023 , Congress will start negotiating a new farm bill to provide that financial safety net to the agricultural sector .
THE FUTURE OF CLAIMS
Though the insurance industry as a whole has learned to adapt and pivot across many different areas over the last several years , the claims space is one aspect where innovation and technology have played a critical role . From the initial notice of loss to the claims investigation , technology and innovation have expedited the communication and reporting processes , provided access for policyholders to report and follow their claims , and made aspects of the process easier for claims professionals and claimants .
Customer expectations and purchasing patterns are evolving at an accelerating pace . Concurrently , millennials have become the largest generation in the workforce . Both of these significant shifts have created new exigencies that must be assessed and met . The key growth engine continues to be customer retention and loyalty , both of which are largely driven by customer interactions with their insurers and agents . Claims operations will have to become a powerful differentiator — innovative and uncompromising on customer service , with multifaceted talent and capable of driving strong results .
For more information , don ’ t hesitate to reach out . We are always here to help with your questions or concerns . +
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