ELEVATE MEMBER CARE PROGRAM
Alleviating The Stress of An
Emergency In Your Home
ELEVATE MEMBER CARE PROGRAM
I
t’s 5:45pm. You’re running late
leaving work… still thinking about
deadlines. As you’re driving home,
you’re thinking about how the
family will fit dinner in before
leaving for your daughter’s basketball
game. Your cell rings. It’s your son. “Where
are you? There is water everywhere! What
should I do?”
You arrive home 20 minutes later to find
water pouring through your ceiling and
into your kitchen, and there’s three or
four inches of water soaking your entire
first floor. First: turn off the water main.
Second: “Are we covered?” With a sigh of
relief, you grab your insurance papers, but
the adventure has just begun.
Though this isn’t an everyday
occurrence, it’s a very real story, and
one we have heard from clients too
many times over our 20-plus years in
business. Each time, we feel the impact
and emotional toll that a property
emergency takes in the already-full
lives of our clients. That’s why we take
personal ownership when designing
6
custom risk solutions that best protect
our clients’ families and property in the
event of a disaster.
What we have learned is that excellent
coverage is the first step towards
peace of mind, but in the event of an
emergency in your home, it is critical
to have a response plan and a team of
professionals on your side to manage
the crisis.
That’s why your Risk Advisors at CMW
have developed a brand new, never-
before-seen emergency prevention and
response program for Private Client
Services —introducing the CMW
Elevate Member Care Program.
This exciting new program is designed
to bring you all the expertise,
resources, and support you need,
when you need it. We are proud to
partner with PuroClean, one of North
America’s leading property damage
and remediation companies to help
our clients alleviate the stress of an
emergency.
THE CMW ELEVATE
MEMBER CARE PROGRAM
YOUR EMERGENCY PREPAREDNESS KIT
• Seasonal Maintenance Checklists
• Personal Emergency Plan
• Water and Gas Shut-off Tags
• Emergency Instructions
PRIORITY EMERGENCY RESPONSE
• 24/7 emergency phone line
dedicated to qualified Private
Clients
• One-hour response time guarantee
for water emergencies
• Personal walk-through identifying
property damage and concerns for
daily life interruptions
EMERGENCY PREVENTION
• Quarterly seasonal emails
•
Annual property walk-through
to identify concerns leading to
property damage