16
feature
ABOUT TED * :
WELCOME
A TALE OF EMPOWERMENT
CONTENTS
5 LETTER FROM THE OWNERS
6 ALLEVIATING THE STRESS OF AN EMERGENCY
IN YOUR HOME
Elevate Member Care Program
8 CMW INSURANCE SERVICES AND CAPRI INSURANCE
SERVICES JOIN FORCES
9 PROSPECTS FOR PENNIES
Find Gold In Abandoned Advertising
10 CUSTOMER SERVICE VS. CUSTOMER EXPERIENCE
Knowing The Difference
12 UNMISTAKABLE HABITS OF IRRESISTIBLE PEOPLE
14 ONE DAY A WEEK
This Entrepreneur More Than Doubled His Revenue
20 COACHING:
It’s An Ongoing Process
22 SEVEN SIGNS YOU ARE GOING TO BE SUCCESSFUL
Welcome to the first issue of CMW/Capri Risk & Business
Magazine. Over the last three years, CMW and Capri have
each been publishing our own editions of Risk & Business
Magazine. We are proud to present our first issue together as
one company.
Since 2014, our experienced, dedicated Risk Advisors have
worked to develop valuable, insightful, and relevant content
for the business leaders of British Columbia. With our
combined depth of expertise, you can expect a wide range of
quality content to help your business succeed today and into
the future. As always, we have also enlisted experts in areas
such as digital marketing, technology, HR, sales, and more to
share their perspectives and knowledge.
CMW and Capri have deep roots in British Columbia, serving
individuals and businesses for a combined 63 years. Over
time, we have carefully assembled a knowledgeable team
of professionals who have fuelled our rapid growth. This
combination of experience and drive has helped us forge long-
term relationships with clients and industry partners.
Please feel free to reach out to us or any of our 400 team
members for advice or further information and resources
related to our article topics. We look forward to your feedback,
comments, and ideas for future issues.
Sincerely,
24 TOPGRADING SNAPSHOT
How I Avoided A Costly Mis-Hire In One Minute
26 PROTECTING YOUR ORGANIZATION AGAINST
SOCIAL ENGINEERING CRIMES
28 BE PREPARED FOR CASL PRIVATE RIGHT OF A CTION IN 2017
Protecting Your Company
30 A DIFFERENT WAY TO PROTECT YOUR INVENTORY
THROUGH THE ENTIRE SUPPLY CHAIN
Andrew D. Kemp (CMW) & Tim Miller (Capri)
CMWINSURANCE.COM
CAPRI.CA
5