Risk & Business Magazine CEO/CFO Business Today Magazine | Page 26

BUILDING A SUCCESSFUL WORKFORCE
BUILDING A E
SUCCESSFUL
WORKFORCE?
DON’T LEAVE
OUT THE
THIRD PIECE!
rin was viewed as an excellent
hire, with a degree from a well-
respected school, experience in her
field, a strong work ethic, and great
references. However, after a few months on
the job, it’s clear that Erin is struggling in
her position.
John formed a team of employees who are
subject experts to work on a special project.
Despite the fact the team members are all
well-qualified and work well together, they
blow through deadlines and can’t seem to
finish the assignment.
In selecting employees, Erin’s and John’s
employers used personality tests to
measure their interpersonal profiles
and cognitive benchmarks to evaluate
their skills and capacity for learning. But
personality is situational and can change
over time, and intellectual ability is not
necessarily a predictor for success.
WHAT WAS MISSING? THE THIRD PART
OF THE MIND!
Ancient philosophers and modern
psychologists have recognized three parts
of the mind—feeling, thinking, and doing.
Whereas personality and cognitive ability
are important to measure when evaluating
potential hires and creating teams, they
consider only two-thirds of the equation.
Equally important is determining what
someone will or won’t do—the conative
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