DAY 2
11 th October 2017
12:25 Collaborate or Decline
• FinTechs adding value to the Retail Banking Industry
• Balanced partnerships between banks and FinTech
• New models in the marketplace
• A potential vision for banking
12:55 New Revenue Opportunities
• Control over customer data
• Partnerships with third parties
• Pro-active and personalized services
• Digital banking ecosystem & value chain
12:25 Workforce - A Pillar Stone for Successful Branch Transformation
• Branch performance
• Reinventing the role of your employees
• Analytics-driven decisions for optimizing your branch model
• Increasing sales effectiveness & operational efficiency
12:55 Human vs . Robo-Advisory
• How banks should respond to the robo-revolution
• Future tech vs . Human touch
• Regulatory implications
• Opportunities for engaging millennials
13:25 Luncheon
14:30 Sum-up Hackathon Small groups brainstorm on specific topics , ideas , outcomes and thoughts . Each table will nominate a leader to summarize the findings and key takeaways of the conference .
15:10 Fast-fire Interview Session 3 top-voted speakers will answer 10 burning yes / no questions from participants . Who was the best speaker of this year ' s forum ?
15:20 Conference Evaluation & Awards Ceremony The best speaker & the most influential participant of the 15th Annual Retail Banking Forum will be announced .
15:30 Closing remarks from the chair and Fleming .
15:45 End of the forum and farewell coffee
I would like to thank everyone who has helped with the research and organization of this event - especially the expert advisers and speakers for their commitment , time and support .
Matej Matecek , Project Manager , Senior Production Specialist T : + 421 257 272 185 E : matej . matecek @ fleming . events
“ I think Vienna is a great venue to have a conference like this ; I think conferences are always useful in bringing us together , as we are building a platform with the best products from all around the world ; there can be FinTech people , but there can also be traditional banks that offer great products .”
Valentin Stalf , N26 , CEO