Retail Banking Forum 2017 15th Annual Retail Banking Forum | Page 7
DAY 2
11 th October 2017
8:30 Registration and coffee
9:00 Welcoming note from the event chair
9:05 KEYNOTE ADDRESS: Create a Function and Culture that Pushes Boundaries
9:35 Strategic Panel: Inter-Connected Digital Banking Ecosystem
• Why is a digital banking ecosystem critical for banks?
• Banks' perception of finTechs
• Strategies to tackle this phenomenon
• Opportunities for banks and finTech
• Interactions and collaboration with startups
10:15 Morning coffee and networking
Open Banking and APIs
Future Branches
10:50 Opening remarks from the stream chair 10:50 Opening remarks from the stream chair
10:55 APIs and Open Banking Ecosystems 10:55 Branch Strategy for a New Era
• Opening up to innovation with APIs
• Creation of an open-banking environment
• Turning the requirements into opportunities
• Value of branch channels
• Redesign of branches in an omni-channel world
• Getting customer to engage with your brand
• Creating accessible and more flexible banking
services
• Lessons learned
11:25 Making the Bank Programmable
• New revenue streams monetizing partner
resources
• Data transparency and the rise of Open Banking
• The use of APIs - speed and cost-effectiveness
• Increase in customer satisfaction
11:25 Future Branches
• Revamping branch technology
• Re-tooling front-line associates
• Creating the branch experience of the future
11:55 Creating a Culture of Innovation
• APIs turn disruptions into business opportunities
• Attractive value proposition
• Examples of successful Open API strategies
11:55 Omni-Channel Branch Experience
“I have enjoyed it; it's a real variety
of presentations and good in-depth
knowledge from the speakers and
certainly good questions in the
session I was in.”
• Engagement vs. market share
• Branch design – powerful branding elements
• The right technology and automation tools
• KPIs to track effectiveness and establish ROI
Norman Gill, Royal Bank of
Scotland, Head of Network Plan
Delivery
www.fleming.events
tel.: +421 257 272 185
email: [email protected]