DAY 1
10 th October 2017
Big Data & Analytics
14:10 Opening remarks from the stream chair
14:15 Frictionless Customer Journey
• Current state of the digital customer journey
• Key customer pain points
• Re-imagining the core
• New opportunities
14:45 Big Data and Predictive Analytics in the Omnichannel Era
• Utilization of data
• Implementation of omnichanneling strategy
• Reinvention of existing models
• Potential for further growth
15:15 Leading by Stories
• Storytelling - an underutilized selling skill
• Engaging content strategy and visual storytelling
• Efficient and simple information architecture
• Merging customer intelligence with behavior data
15:45 Afternoon coffee and networking
16:20 Consumer Loyalty and Engagement
• Follow customers across touch-points
• Drive customer engagement
• Build a holistic customer profile
• Present relevant and targeted offerings
Banking Disrupted
14:10 Opening remarks from the stream chair
14:15 The " Uber " Moment for Banks
• Triggers for innovation and modernization
• New technology solutions
• Collaboration and partnerships
14:45 New Rules of the Game
• Unbundling the bank
• The new wave of FinTech
• Tech titans entering the fray
• The end of banking ?
15:15 Blockchain Technology for Banking
• Momentum around blockchain
• Harnessing the technology effectively
• Distributed ledgers , real-time reporting , smart contracts
• Opportunities and threats
15:45 Afternoon coffee and networking
16:20 Artificial Intelligence & Advanced Machine Learning
• Reaching tech-savvy consumers
• Onboarding and KYC processes
• Wide-ranging financial needs in real-time
• Friction-free digital experiences
The Mobile and Digital Payments Revolution
14:10 Opening remarks from the stream chair
14:15 The Bank in Your Pocket
• The role of mobile
• Products and services for the mobile banking channel
• Seamless customer onboarding
• Mobile PMF
14:45 The Consumer ' s Mobile Purchase Journey
• CX-oriented mobile channel
• A positive mobile customer journey
• Call-to-action button
• A / B testing based on mobile behavior
15:15 Behavioral Analytics for Mobile
• UI / UX-based behavioral analytics
• Agile and actionable strategy
• Brand new services & experiences
• A vision for banking
15:45 Afternoon tea and networking
16:20 New Age Peer-2-Peer Payments
• Shift in the peer-to-peer payments market
• Innovative ways of transferring money
• Banking on P2P