Restaurant Management in Xizhou for Dummies April 2014 | Page 11

11

Part
 3

Keeping
 People

Happy

Keeping Customers Happy
For this part, you have to make sure that you have some way to
understand a foreigner trying to order fried rice. Have your
staff smile a lot, which gives a very welcoming feel. Also, keep
your front-of-house very clean in ord er to attract more
customers. Though local restaurants are not always the
cleanest, they do have the basics of cleanliness down.

Mopping
 the
 floor
 at
 The
 Old
 Town
 Snacks
 Restaurant,
 Si
 Fang
 Jie,
 Xizhou