Success, Satisfaction and Scrutiny:
the Resident Engagement Toolkit
Appendix One
Our Resident Governance Structure
Group
Details
Responsibilities
Area Panels (eight
panels, one for each of
our operating areas)
zz B
etween eight and 12 full members (with
voting rights). At least two thirds should be
either lead or joint AmicusHorizon tenants
zz Any remaining attendees made up of
independents, local authority nominated
representatives, and residents who aren’t
named on a tenancy
zz Up to three additional members (for a term of
a year, without voting rights)
zz All positions are appointed through a
selection process
zz One strategic board member link (observer,
not a panel member)
zz Minimum of two staff (the respective Head of
Area and Resident Governance Officer), but
on average four depending on the agenda
and who the panel wishes to invite. Staff
are not members of the panel, but attend to
facilitate and answer questions.
zz Scrutinise
performance
zz Champion
residents
zz Set local priorities
zz Agree local offers
and budgets.
Residents’ Council
zz T
wo resident representatives elected to
represent each Area Panel (16 in total)
zz On average seven staff depending on the
agenda and who the Council wishes to invite
zz Staff are not members.
zz Reflects and
communicates the
views of the Area
Panels
zz Holds our board
and Executive to
account
zz Scrutinises service
delivery
zz Ensures all
customerfacing strategies
and policies
are sufficiently
customer-focused
before they are
presented to
board.
24