Reports 2016 Vendor Perception Report

2016 CTRM Vendor Perceptions Study were dissatisfied with their current product(s). By comparison to 2014, these results are broadly similar except that the number of respondents that say they are very satisfied has increased significantly. Those that were dissatisfied with their current solution cited functionality deficiencies as being the primary reason for that dissatisfaction (Figure 6). Poor support was the second most highly ranked concern. Among the end users who responded and answered the question, the majority have a mix of homegrown and commercially available CTRM solutions installed. A further 40% utilize only commercially available solutions, about 7% use homegrown solutions only and nearly 6% do not have a solution installed at all (Figure 7). © 2016 Commodity Technology Advisory LLC Figure 5 - Satisfaction with Current Solution Satisfied 10% 3% Very satisfied 10% 50% 27% Somewhat Unsatisfied Dissatisfied Don't Know 7

Reports 2016 Vendor Perception Report | Page 7