Remote Infrastructure Management May 2013 Vol# 3 | Page 7

William Feather

“A budget tells us what we can’t afford,
but it doesn’t keep us from buying it.”

What we do
STPL’s iMS assists large and medium organizations to create
substantial savings from their current IT expenditure. At the
same time releaving non IT companies from the trouble of
hiring and managing expensive IT resources.

Desktop Management

Backup & Recovery

Identify and discover all networked assets like
workstations, printers, routers, servers and
others and create asset knowledge repository
of ownership details, inventory information
and more. Provide proactive assistance in
managing software licenses by tracking usage,
group licensing and policy definitions. Complete
configuration, system reinstallation and
restore through OS deployment and imaging &
troubleshooting device issues.

Did you know that natural disasters, such as
hurricane or flood only account for approximately
2% of all business disasters while hardware
failures and human error account for more than
70%?

End Point Management

STPL’s Recovery Practice is a centralized
management of your backup and recovery
needs simple and automated, so you can ensure
your plans are in place and on track. It provides
imaged-based backup technology to take live
real-time snapshots of your entire systems for fast,
complete system recovery.

Automatically keeps servers, workstations and
remote computers up-to-date with the latest
important security patches and software updates.

Helpdesk Services

Install, manage and update virus, spam and
spyware/malware software (security). Install
and manage OS software updates and patches.
Maintain a complete patch status for every
machine to get an instant view of number of
patches installed, missing, denied, pending and
failed. Install and manage firewalls

Provide IT support via the STPL Customer Care
Center. Provide on-site System & Network
Administrators, 1 for every 1500 end points/users.
Provide you with a Customer Advocate, to make
sure your issues and concerns are addressed
and you continue to be thrilled with STPL iMS.
(Customer end points should exceed 5000)

Consider the following benefits that STPL’s Infrastructure Managed Services can deliver
Reduced costs and clear ROI

fixed monthly fee

Peace of mind with proactive
monitoring and management

Access to highly skilled technical
resources

Single point of contact

Fully mature ITIL processes—
change, incident, problem, and
service-level management

Managed IT environment with

Resources allocated to strategic
projects instead of day-to-day
management
Strict adherence to service-levelagreement commitments

STPL iMS 2050 p7